Frequently asked questions

• How to register on our PRO CLUB program?

  Through our website by clicking here. If you are already a Professional customer, you are already part of our PRO CLUB program.

• What are the requirements to be part of the PRO CLUB program?

  It depends on the level, but as a minimum requirement you must be a company or a self-employed individual. This program is intended only for professional clients.

• What advantages does PRO CLUB offer to professional customers of Ledkia?

  Great discounts, personalized professional attention, free financing, access to content exclusive to program members, and you can also benefit from extended warranties, exclusive offers, better return policies, or personalized products, among many other advantages.

• How can you renew your membership in the PRO CLUB program?

  It renews automatically every year. Check the access and membership conditions for each level.

• Is there any minimum purchase commitment required to maintain your membership in the PRO CLUB program?

  At the Silver level, there is no minimum purchase required. For the other levels, the requirements within the same year are as follows:

  • Gold: 3 orders per year and make purchases worth more than £2,000 (VAT not included).
  • Platinum: 3 orders per year and make purchases worth more than £3,500 (VAT not included).
  • Diamond: 3 orders per year and make purchases worth more than £12,000 (VAT not included).

• When can you level up in the PRO CLUB program?

  The assessment of the tier change corresponding to the PRO CLUB programme will be carried out quarterly, with 4 reviews being carried out during the calendar year. For the assessment of the PRO CLUB client category, the 12 months immediately prior to the review date (reference period) will be taken into account. For the purposes of the review, cancellations and/or refunds during the reference period will be taken into account. In the event of non-compliance with the requirements set out for the corresponding category, this may be subject to change to a higher or lower tier if required. Clients may advance several levels at once, as long as they meet the access conditions for higher levels.

  • For example: If during the year, purchases exceed another of the higher ranges, you can move up from Gold to Diamond, meaning your purchases in the same year go from £2,000€ to £12,000, in this case, two levels will be raised in the same year.

• When would you downgrade from your level in the PRO CLUB program?

  If during the year you do not reach the minimum required purchases or orders according to the access conditions of the level you belong to, the following year you would downgrade to the immediate lower level. Below, we detail the access conditions for each level of the PRO CLUB Program:

  • Silver: Without order or mimimum purchase.
  • Gold: 3 orders per year and make purchases worth more than £2,000 (VAT not included).
  • Platinum: 3 orders per year and make purchases worth more than £3,500 (VAT not included).
  • Diamond: 3 orders per year and make purchases worth more than £12,000 (VAT not included).

• Is there any cost associated with being part of the PRO CLUB program from Ledkia?

  None, everything is advantages.

• How do free returns work within the PRO CLUB program?

  Professionals who are part of the program have a return period of 60 days with no cost.

• Is there a limit on the quantity of products that you can purchase at a discount as a professional client?

  No, there is no limit.

• Does the PRO CLUB program offer any additional benefits, such as exclusive access to new products or special promotions?

  Of course, you can benefit from special promotions, as well as early access to our products.

• Can you combine the discounts from the PRO CLUB program with other offers or promotions?

  In many cases, you can combine the program discount with special offers or promotions that we have.