Frequently Asked Questions (FAQ)

We have created this help section with the most frequently asked questions from our customers as well as the most relevant information that may be of interest to you. You can browse through the different topics that interest you, and if you are not able to get a satisfactory answer, our Customer Service team will gladly help you with any matter or question without obligation.

• I want to register with LEDKIA
• What advantages do I have if I am a professional?
• How do I register as a professional?
• How can I track my order?
• Shipping costs How can I take advantage of the free shipping promotion?
• I forgot my password. How do I recover it?
• An error message appears on the screen when I try to place my order online
• How can I pay for my Ledkia orders?
• How do I request an invoice for my order?
• I have a voucher for my next purchase. How can I use it?
• How do I place an order?
• Is it safe to use my credit/debit card to make a payment at Ledkia?
• Can I add or modify items in my purchase once the order is complete?
• How long will it take for my order to be shipped?
• What are the deadlines for returning a product?
• In a residential property, what colour temperature (warm, neutral or cold) is most common in each room?

I want to register with LEDKIA

To register on our website you can access the login icon located at the top right of the homepage by clicking on "REGISTER".

Fill in all the requested data and click on "SEND". It is important to complete your first address in the "My Addresses" section of your control panel.

You can also register from the shopping cart once you have clicked on "CONTINUE TO PURCHASING PROCESS".

What advantages do I have if I am a professional?

For traders and wholesalers in the lighting sector, we offer trade accounts. Trade accounts provide great rates and advantages that will help you be more competitive:

• Great discounts on our retail price for all our products.
• Your orders and procedures will be managed personally.
• Your orders can be shipped anywhere in just 24 hours.
• Track your shipments in real time.
• Completely customized quotes for large volume orders.
• Secure payments via internet.
• Free Shipping and Returns* (Check conditions).
• Extended withdrawal period to 60 days.

Payment methods for professionals

If you are a professional customer you can choose from the following credit payment options we have available for you.

SEPA Direct debit

Method of payment subject to risk capital granted.

• 30 days SEPA direct debit: Buy today and receive the charge of your order 30 days after the invoice is issued. First order: Min. 300€.
• 60 days SEPA direct debit: Buy today and receive the charge of your order 60 days after the invoice is issued. First order: Min. 300€; Subsequent orders: Min. €150.

Documents required for processing:

• Signed and stamped SEPA document.
• Name and administrative contact.
• Certificate of ownership of the bank account.
• Certificate of being up to date with payments to the Tax Administration (due within 3 months).

How do I register as a professional?

To register as a professional you can register as a client on the website by clicking on the login icon at the top right of the website and completing your details and VAT address in the "my Addresses" section.

Afterwards, you must send the registration application document to trade@ledkia.co.uk from your registered mail with the subject line "Trade Registration".

The Trade Department will receive all your information and will contact you to confirm your registration. If you still have any questions or simply prefer to register via telephone, call us at (01) 486 3778 and we will help you arrange your registration.

How can I track my order?

When your order is shipped, you will receive an email with a tracking link. You can also track your order from your control panel, within your customer account on the website, by accessing "My Orders" and then clicking "Tracking Details" under the order reference.

Shipping costs How can I take advantage of the free shipping promotion?

With the free shipping promotion, you can enjoy a discount for the value of the shipping cost that is automatically applied to the order whenever the amount to be paid exceeds the shipping minimum. You can review the minimum amount required to obtain free shipping in the General Conditions.

I forgot my password. How do I recover it?

If you do not remember your password, you can access your account and click on the "Login" icon, select "Need help accessing your account?" and enter your registered email address.

You will receive an email with instructions on how to retrieve your password.

If you have any problems retrieving your password, you can call us at the customer service line (01) 486 3779 and we will help you.

An error message appears on the screen when I try to place my order online

Please check that all the data entered is complete (address, postcode, telephone number, selected method of payment...) If the error persists you can contact our customer service department at (01) 486 3779 so that we can provide you with a solution as quickly as possible.

How can I pay for my Ledkia orders?

At Ledkia we offer various methods of payments, so that you can choose the one that best suits your needs:

Creditcard

At Ledkia we accept payments with VISA or verified by VISA, American Express, MasterCard and MasterCard SecureCode.

PayPal

To pay for your order via PayPal, you must have a PayPal account. After confirming the order and selecting the PayPal payment method, you will be redirected to the PayPal platform, where you must enter the details of your PayPal account to complete the purchase.

Bank transfer

By selecting this payment method, after completing your purchase, you will receive an email with the details of our bank and account number. You will have to transfer the amount of the order to that account using the order reference as the subject or concept.

Once we have received the amount, we will proceed to process the order.

Orders made by bank transfer that are not credited to the Ledkia account within 7 days after confirmation of the order will be automatically be detained. It is important to remember that some banks can take up to 1-2 working days to complete the transfer, and it can take a minimum of 24 hours for the deposit to be reflected in our system.

Direct debit

The direct debit payment method is intended to debit the customer's bank account, with the particularity that the transaction is initiated by Prismica SL as the beneficiary. This requires the explicit consent of the customer by means of the SEPA document.

Amazon Pay

Amazon Pay is an online payment service for Amazon members. Make your purchases online and pay for them quickly and securely with any of the payment methods registered on your Amazon account. In addition, you can easily review and monitor your purchases from your Amazon account.

How do I request an invoice for my order?

The invoice will be available for download in your customer account under "MY ORDERS" a few days after your order is shipped.

I have a voucher for my next purchase. How can I use it?

If you have a purchase voucher or discount voucher you must enter the voucher code at the end of the purchase process before proceeding to payment. In the order summary there is a discount/promotion box where you can enter the code. There are also discounts associated with promotions that are automatically applied when the conditions of the promotion are met, so it is not a requirement to enter these codes in the corresponding box.

In case of an error when entering the voucher, you can contact us. A voucher cannot be applied once an order has already been placed.

You can review your active vouchers from your customer account.

How do I place an order?

To place an order you must first register on the website by accessing the login located at the top right of the home page.

Once registered, you can select the desired articles and click on "add to cart". When you have added everything you need, click on the "cart" icon (located at the top right of the web page), after checking that everything is correct you can click on "continue to purchasing process".

To finalize your order you must verify the shipping and billing address, shipping method, payment method and finally confirm the order after accepting the terms of purchase.

Important: if you select any item that is not marked as "in stock, shipping in 24-96 hours" it may cause a delay in the delivery of your order.

Is it safe to use my credit/debit card to make a payment at Ledkia?

At Ledkia, we work under the standards of "Secure Payment"; you will have to confirm the purchase through a security code that you will receive via SMS or via the App of your bank.

Can I add or modify items in my purchase once the order is complete?

We cannot guarantee that we will be able to modify an order once it has been confirmed, as orders are prepared immediately and once they have been packed they cannot be modified. If you need to make a change, you can call our customer service immediately.

How long will it take for my order to be shipped?

The packages will be shipped within 24-96 hours by the courier companies DPD & UPS. All packages are shipped after order confirmation has been received and always if ordered before 5:00pm. Deliveries can take from 24h to 96h (1 to 4 working days), depending on the type of shipment. All bulk orders requiring mechanical unloading system may be delayed up to 24 hour. You will be able to track the shipment thanks to a URL that we will provide you with. Shipping costs include packaging, handling and shipping. In addition, they are insured against theft, loss and/or breakage. Orders will not be shipped or delivered on weekends and holidays.

• Next day delivery in almost all countries in Europe (Except weekends and holidays).
• All the orders that require mechanical loading can be delayed up to 24h.
• Some orders may be too large to be shipped via 24 hour Express Delivery. This can be due to the weight and the dimensions of the package.

What are the deadlines for returning a product?

Deadlines:

• Individual customers: extended to 30 calendar days from receipt of the product.
• Professional customers: extended to 60 calendar days from receipt of the product.

In a residential property, what colour temperature (warm, neutral or cold) is most common in each room?

WARM colour temperature

This colour temperature, commonly referred to as warm white, produces a feeling of comfort and relaxation. It is usually used in living rooms and bedrooms where it is intended to create a cosy atmosphere. It is the colour of conventional incandescent filament bulbs.

DAYLIGHT Colour temperature

The daylight colour temperature provides an intermediate type of illumination. It is considered the most natural form of white and can be used in all types of rooms, especially in bathrooms as it is much more effective for tasks such as applying make-up.

COOL Colour temperature

It is what we know as cool white and stands out because it favours concentration and allows for better distinction of contrasts. It is used in kitchens, offices and work spaces in general. These are spaces that require a high amount of light, which also contributes to pleasant atmosphere.

In any case, you do not have to limit yourself to one or the other. For example, in children and adolescent bedrooms, where there is usually a small study, the general lighting of the room can be warm. It can be combined with a cool light source such as a lamp, to illuminate the desk.